Security & Privacy

All data stored on Croptracker is safe, secure, and reliable.

 

 

We keep your data safe

All Croptracker accounts use SSL-encrypted connections by default - the same level of security used by online banks. You never send or receive sensitive information in plain-text. Additionally, industry-standard physical and remote security is administered at data center facilities.

Our focus is your privacy

Croptracker cares deeply about protecting the privacy of the data entrusted to us by our customers. This is one of the core values at the heart of our business. Please review our Privacy Policy for specific details.

How we stay reliable

Croptracker runs on Amazon Web Services with servers distributed throughout Canada and the USA allowing us to achieve an uptime of over 99.9%.

Belt & suspenders backups

  • Belt & suspenders backups mean your data is backed up both on local servers and on the cloud.  Backups occur every hour,  get replicated across 3 continents, and are retained for 180 days.  Application logs (for assisting Support cases) are also retained for 90 days.

Our data retention policy

We take our role as custodian of your data extremely seriously. We have multiple backup systems in place to protect your data, governed by the policies shown here.

Default to blocked

  • Encrypted inter-server and inter-datacenter communication
  • Sensitive data encryption in the databases
  • Tightly firewalled and monitored servers
  • Strictly controlled access to servers or customer data
  • Immutable audit trail for support-related data access

Our industry standard security practices

Croptracker systems and processes adhere to industry best practices in security.

Our responsible security disclosure

Croptracker has an engaged developer community and we value the role played by third parties in Internet security. Our customers trust us with their data and we take this trust extremely seriously. We have a process in place for any person or organisation to report vulnerabilities in the Croptracker service.

Do you have any questions or concerns?

  • E-mail support@croptracker.com.  Please include code samples and as much detail as possible.
  • The Croptracker security team will acknowledge receipt of the e-mail promptly and investigate.
  • Most reports will take less than 24 hours to investigate and determine a course of action.
  • Please be responsible and retain the private nature of this disclosure until the Croptracker security team has responded to your submission with a timeline of any mitigation underway.  Croptracker does not pursue any action against parties who disclose issues through this process.  Croptracker does not compensate disclosing parties for submissions.