Is there a payment plan option?

We offer monthly or annual payment plans.

What payment options are accepted?

We accept Visa and Mastercard. Please contact us if other payment methods are required.

Will I have to purchase any additional tools or hardware to get the most out of Croptracker?

Many teams choose to use Croptracker with mobile devices and a label printer to take advantage of the instantaneous data input and on-the-go monitoring capabilities. However, you can make use of all the features using a desktop computer or laptop.

What types of devices can I access Croptracker on?

Croptracker is accessible on any device. Access it from your PC, Mac, smartphone, and tablet devices running iOS (iPhone and iPad) or Android.

What kind of support is available?

We offer FREE one-on-one training for all plans and on-site training for groups. You can also get in touch with our support team on weekdays 8am-8pm at 1-800-903-1492 or at support@croptracker.com. We also offer a comprehensive knowledge base and training videos that you can review whenever you need.

How customizable is Croptracker?

Very! Our development team is ready to tailor your software experience to your unique needs. We can also integrate Croptracker into your existing software systems if applicable.

How secure is my data?

All Croptracker accounts use SSL-encrypted connections, which is the same level of security used by online banks. You never send or receive sensitive information in plain-text. Additionally, industry-standard physical and remote security is administered at data centre facilities.

How do I know Croptracker won’t lose any of my data?

We have multiple back-up systems in place to protect your data from getting lost. An encrypted backup occurs every hour and gets replicated on servers in 3 different continents.

Who owns the information I upload?

You do. Croptracker cares deeply about protecting the privacy of the data you entrust to us and don’t assume ownership of a single byte.

I’m not comfortable with technology - will I have trouble using Croptracker?

Croptracker is designed for individuals with little-to-no technical experience. We also offer comprehensive Support to help you every step of the way. We made Croptracker to take away headaches, not create them!

What model of mobile printer is supported for field printing?

For printing labels in the field, we currently support the Zebra ZQ520 mobile printer.

Do you provide a volume discount for co-ops and associations?

Yes, we do for groups of 50+ growers. E-mail us at support@croptracker.com for a simple quote.

I'm a member of the XYZ organisation which has a group subscription, how do I get started?

Write us at support@croptracker.com and we will get you up and running in no time.

Can I cancel my subscription mid-season?

Yup, anytime. Since you only pay for a month at a time, you may cancel whenever you wish.

Do I need to back-up my data?

Nope, Croptracker regularly executes backups so you don’t have to.

What are the minimum requirements for the mobile apps?

The Croptracker iOS app is compatible with iPhone, iPad, and iPod Touch and requires iOS 9.0 (released September 2015) or later. The Croptracker Android app requires 4.1 (released July 2012) or later. Don't see your question here? Call or e-mail us and we'll be happy to help you out. Or check out the Croptracker Knowledge Base for articles and helpful tips on making the most of our software!